hipping & return
hipping polic
WELCOME TO CUSTOM COOKIES BY TRESS! OUR SHIPPING POLICY IS DESIGNED TO ENSURE THAT YOUR DELICIOUS CUSTOM COOKIES REACH YOU IN PERFECT CONDITION. WE TAKE GREAT CARE IN PACKAGING AND HANDLING YOUR ORDERS TO GUARANTEE FRESHNESS UPON ARRIVAL. OUR SHIPPING COSTS ARE CALCULATED AT CHECKOUT AND WE OFFER VARIOUS SHIPPING METHODS OT ACCOMMODATE YOUR NEEDS. YOUR SATISFACTION IS OUR TOP PRIORITY. WE STRIVE TO PROVIDE A SEEMLESS SHIPPING EXPERIENCE FOR ALL OF OUR CUSTOMERS. EACH COOKIE IS PACKAGED IN A PLAIN HEAT-SEALED POLY BAG AND IS THEN INDIVIDUALLY WRAPPED IN BUBBLE WRAP, PLACED IN OUR PACKAGING BOX, AND THEN CAREFULLY PLACED INTO THE SHIPPING BOX. ALL ORDERS ARE SHIPPED VIA USPS PRIORITY MAIL (2-3 DAY). IF YOUR COOKIES ARE LOST OR DAMAGED, PLEASE FILE A CLAIM WITH USPS.
HAVE QUESTIONS ABOUT OUR SHIPPING METHODS OR PACKAGING? FEEL FREE TO REACH OUT TO OUR TEAM. WE'LL BE HAPPY TO ASSIST YOU.
eturn & exchange polic
AT CUSTOM COOKIES BY TRESS, WE WANT YOU TO ABSOLUTELY LOVE YOUR COOKIE PURCHASE. OUR TEAM WILL DESIGN YOUR ORDER AND DISCUSS THE DESIGN BEFORE BEGINNING PRODUCTION. ORDERS MADE CANNOT BE CANCELED. THEREFORE, THERE ARE NO EXCHANGES, REFUNDS, OR RETURNS ON COOKIE ORDERS.
DUE TO THE NATURE OF DIGITAL PRODUCTS, THEY CANNOT BE RETURNED OR EXCHANGED. IF YOU ARE NOT SATISFIED WITH OUR COOKIE CUTTERS, PLEASE CONTACT OUR TEAM TO DISCUSS RETURN OPTIONS.